If you have any questions, you can check our FAQ section for immediate answers, otherwise contact us via the channels below.
Our UK Helpdesk provides support 7 days a week from 7.30am to 12.30am (UK Time).
If you have any questions, e-mail Betfair directly. If you are an existing Betfair account holder please include your username in all correspondence.
Please forward written correspondence for the attention of the Helpdesk team to:
Betfair Helpdesk
Icon One
Lytton Way
Stevenage
Hertfordshire
SG1 1AG
United Kingdom
Telephone Betting is manned 24/7 by English speaking Betfair brokers.
For Telephone Betting with a minimum unit stake of £50 or €50:
Customers should also be aware that we do not accept bets over the telephone on our fixed odds markets.
To access your Betfair account over the telephone, you will need your Telephone Account Number (TAN). You can find this number by clicking on "My Account" and viewing the "My Details" tab; the TAN is on the right hand side of the page. You will be asked for your TAN by the broker when you call to place a bet. Please be aware that you may also be asked security questions when using this service.
For all business enquiries communications@betfair.com
Please forward all corporate written correspondence to:
Betfair Corporate Communications
Waterfront
Hammersmith Embankment
Chancellors Road (access on Winslow Road)
London
W6 9HP
United Kingdom