Contact Us

Customer Services:

If you have any questions, you can check our FAQ section or else contact us directly:

If you have forgotten your Username or Password click here.

Follow this link for Age verification document submission

Our UK Helpdesk provides support 7 days a week from 7.30am to 12.30am (UK Time).

Live Chat:

Chat now with our support staff.


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Numbers starting 0344 have been assigned by Ofcom to replace 0844 numbers.

Calls from the UK cost no more than a national rate call (the same as calling an 01 or 02 number).


If you have any questions, e-mail Betfair directly. If you are an existing Betfair account holder please include your username in all correspondence.

If you are contacting from outside of the UK, please note that we offer email support for:

Please forward written correspondence for the attention of the Helpdesk team to:

Betfair Helpdesk
Icon One
Lytton Way
United Kingdom

Telephone Betting Service

Telephone Betting is manned 24/7 by English speaking Betfair brokers.

For Telephone Betting with a minimum unit stake of £50 or €50:

Charges to 0844 business rate numbers may vary.

Calls from UK landlines typically cost between 1p to 13p per minute, calls from UK mobiles typically cost between 20p to 41p per minute.

Please check with your phone provider to find out the actual cost.

Customers should also be aware that we do not accept bets over the telephone on our fixed odds markets.

To access your Betfair account over the telephone, you will need your Telephone Account Number (TAN). You can find this number by clicking on "My Account" and viewing the "My Details" tab; the TAN is on the right hand side of the page. You will be asked for your TAN by the broker when you call to place a bet. Please be aware that you may also be asked security questions when using this service.

Betfair Corporate Communications

For all business enquiries

Please forward all corporate written correspondence to:

Betfair Corporate Communications
Hammersmith Embankment
Chancellors Road (access on Winslow Road)
W6 9HP
United Kingdom