Any customer who has any concerns or questions regarding the Betfair Rules or regarding the settlement of any Betfair market should contact Betfair via email at email@example.com or via the relevant country-specific Helpdesk email address or telephone number.
If you are not satisfied as to how a bet or a market has been settled please provide full details of your grievance to us via email at firstname.lastname@example.org or via the relevant country-specific helpdesk email address. We will endeavour to respond to queries of this nature within a few days (but intend to respond in detail to all such queries within 14 days of receipt).
If you are an existing Betfair account holder please include your username and/or your telephone account number (TAN) in all correspondence.
If you would rather speak to an operator, our Helpdesk is manned 24/7 by English speaking Betfair personnel. Our International Helpdesk is available between 9am to 5.30pm (UK time), 7 days-a-week, though please note that Finnish, Turkish and Portuguese language coverage are available only by email and only between Monday and Friday. Separately, Mandarin and Cantonese speaking Helpdesk staff are available between 3pm to 5am (Beijing time), 7 days-a-week.
Please refer to the Contact Us section for the relevant contact telephone numbers.
If you have a betting or account transaction dispute, which you believe that Betfair has not satisfactorily resolved, you can approach IBAS (The Independent Betting Adjudication Service). IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes.
If you are a UK registered customer and have made a complaint to Betfair in relation to the exchange and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you may also refer a complaint to the Gibraltar Gambling Commissioner (“GGC”).The GGC’s advice to complainants can be found here.
If you have made a complaint to Betfair in relation to one of our Maltese licensed products and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Maltese Lotteries and Gaming Authority by emailing: email@example.com. The LGA have jurisdiction over Casino, Arcade, Exchange Games, Tote, Multiples, Multiplayer Games, Vegas Slots, New Poker, Sportsbook betting and any non-UK registered customers using the betting platform.
If you have made a complaint to Betfair in relation to:
and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Tasmanian Gaming Commission by emailing: firstname.lastname@example.org.
If you would like more information about Betfair's regulators please click here.