Dispute Resolution

If you have any questions about Betfair's Terms and Conditions, Exchange Rules and Regulations or the settlement of any market, please contact our Helpdesk.

If you are an existing Betfair account holder please include your username and/or your telephone account number (TAN) when you contact us.

Our English speaking Helpdesk provides support 7 days a week from 7.30am to 12.30am (UK Time). Our International Helpdesk is available between 9am to 5.30pm (UK time) 7 days-a-week.

Please see our Contact Us section for details of how to get in touch.

UK Registered Customers

If you have a complaint relating to a betting, gaming or account transaction that Betfair is unable to resolve to your satisfaction, then you can ask IBAS (The Independent Betting Adjudication Service) to investigate. IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes.

You may submit an adjudication form to IBAS here or contact IBAS at adjudication@ibas-uk.co.uk

Non-UK Registered Customers

If you have a complaint relating to a betting, gaming or account transaction that Betfair is unable to resolve to your satisfaction, then you can ask the Maltese Lotteries and Gaming Authority (the LGA) to investigate by emailing : complaints@lga.org.mt.

Australian Exchange Markets, Tote, Multis, Tote & Exotics and Tote Extra

If you have made a complaint to Betfair in relation to:

  1. a betting exchange market on an Australian Event;
  2. an Australian tote market;
  3. an Australian “Tote & Exotics” market;
  4. an Australian "Multis" market; or
  5. an Australian "Tote Extra" market;

and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Tasmanian Gaming Commission by emailing: betexchange@treasury.tas.gov.au.

Betfair’s Regulators

If you would like more information about Betfair's regulators please click here.