The Betfair Exchange Rules and Regulations ("Exchange Rules") are part of Betfair's terms and conditions.
The Exchange Rules apply to all bets placed on Betfair’s Exchange markets. The Exchange Rules also apply to Betfair’s Exchange ’Multiples’ product (see the Multiples section below for further details). The Exchange Rules do not apply to markets offered or bets placed on the Betfair Sportsbook or on Betfair’s ‘Fixed Odds’ product. The Exchange Rules consist of the following:
The General Rules apply to all bets unless stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. If there is any inconsistency between the Market Information and either the General Rules or the Specific Sports Rules, the Market Information shall prevail, except where the General Rules or Specific Sports Rules use the phrase 'regardless of what it says in the Market Information' or similar wording.
For any category or market not referred to in the Specific Sports Rules (e.g. ’Special Bets’ or beach volleyball), the General Rules and Market Information will apply.
Please note that there are separate Rules and Regulations for each of our Exchange and Sportsbook products. The rules governing how markets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the bets that they place on Betfair’s products.
The Market Information is provided for information purposes as an at-a-glance guide on how Betfair intends to manage the market. The Market Information may also contain rules on market settlement, however it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules and a link to this Rules and Regulations page will usually be provided in the Market Information for each market.
Whilst the Market Information may give a guide to how markets will be managed, regardless of what it says in the Market Information, Betfair reserves the right to suspend any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect Betfair customers.
Betfair shall not amend the Market Information after a market has been loaded except to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.
Betfair customers should make themselves aware of all of the Exchange Rules affecting any market on which they wish to place a bet. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.
By their nature ‘Special Bets’ markets are unpredictable so should be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets. Customers should pay particular attention to the Market Information on ‘Special Bets’ markets to ensure they understand the basis on which the market will be administered and settled.
Any Betfair customer who has any concerns or questions regarding the Exchange Rules or regarding the settlement of any Betfair market should contact Betfair via email at firstname.lastname@example.org or via the relevant country-specific Helpdesk email address or telephone number.
If a customer is not satisfied with how a bet or a market has been settled then the customer should provide details of their grievance to Betfair via email at email@example.com or via the relevant country-specific Helpdesk email address or telephone number. Betfair shall use its reasonable endeavours to respond to queries of this nature within a few days (but intends in any event to respond to all such queries within 14 days of receipt).
When a customer has exhausted the internal Betfair betting dispute process without a satisfactory outcome, they may submit their betting dispute to IBAS, the Independent Betting Adjudication Service, or to such other independent betting adjudication service that Betfair may recognise from time to time.
Customers of Betfair Pty Limited may refer disputes to the Northern Territory Racing Commission. For disputes relating to markets where the Malta Gaming Authority (MGA) have jurisdiction, a customer can make a submission directly to the MGA. For disputes relating to markets where the Gibraltar Gambling Commissioner (“GGC”) have jurisdiction, a customer can make a submission directly to the GGC. Further details about dispute resolution can be found here.
Following an IBAS (or equivalent) ruling Betfair reserves the right at its discretion to take appropriate action which may include, amongst other things, the following options: (a) reversing settlement for all bets placed on the relevant market, including making adjustments to customers' accounts where necessary; or (b) paying out any customer who placed a bet on the market their 'net position' if that customer would have been in a better position had the market been settled as IBAS recommended (for example, if a customer would have won more money had the market been settled in that way, that customer will be paid the difference between what they originally received when the market was settled and the amount they would have won had the market been settled as IBAS recommended).
Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if change of venue is not dealt with in the Specific Sports Rules and/or the Market Information then the following shall apply:
Betfair currently offers two types of multiples bets, ‘Exchange Multiples’ and ‘Fixed Odds Multiples’. The Exchange Rules only apply to Exchange Multiples. For the relevant rules that apply to Fixed Odds Multiples please see the Sportsbook Rules & Regulations.
Selecting the 'SP' button in the market view gives customers two different ways to request an SP bet. These are as follows:
The relevant season will be deemed to have started once the first league game has been played. For the purposes of this rule, markets relating to individual matches will not be deemed to be "affected markets".
V 04/16 – 02/11/16