Single Customer View, Trial 1, is a project to ensure that people who display high-risk behaviours are protected from gambling related harm to their health. To do this Participating Operators that provide online gambling products will take steps to identify customers who they believe should not be gambling and share some key customer information with the GamProtect system. Participating Operators will use GamProtect to identify whether the same customer has an account with them and proceed to close their account to reduce the potential for harm.
This privacy notice explains how Participating Operators in the Single Customer View trial project use your personal data. Please note that from 08/02/2023 for a period of approximately 12 weeks Participating Operators will share customer personal data but not take any action on the data. This is so the Participating Operators can evaluate the effectiveness of the technical solution. You can see which operators are participating in the Single Customer View trial project by going to the Participating Operators section of this notice.
There are 3 key players in this process:
1. The "Closing Operator": this is the Participating Operator that closes your account and can be any of the Participating Operators.
2. "GamProtect": this is the system that allows for secure data sharing between all operators in a way that ensures privacy. They will receive customer data from the Participating Operators on a daily basis.
3. The "Receiving Operators": these are the Participating Operators who receive a match from the data that is shared by the Closing Operator to GamProtect and the Receiving Operator's own customer database. If the Receiving Operator and the Closing Operator have the same customer, then they will take a similar action to protect their shared customer e.g., closing the customer's account.
The Receiving Operator will not know the specific reason why the Closing Operator has shared data with them via GamProtect. If your personal data has been shared with GamProtect and you would like to find out why, please contact the Closing Operator. You will receive an email from the Closing Operator informing you that your details will be shared with GamProtect.
Want to stop gambling forever due to problems with their gambling.
Personal data Data Types Source
Information concerning health-related problem gambling that a Participating Operator has identified.
This data is processed by the Participating Operator
Information provided by the player that indicates that they:
Have a gambling problem or addiction.
Are seeking external support or treatment for gambling problems.
Will harm themselves or someone else.
Should not be gambling because they have a medical condition.
Want to stop gambling forever due to problems with their gambling.
Customer Registration Data
Date of Birth
Unique Customer ID set by Participating Operators
GamProtect Response is the response which provides a Receiving Operator to confirm the Customer has been added.
Status as added to GamProtect
Resulting flag that indicates health-related problem gambling issue for adding to GamProtect
Name of Participating Operator that added the player to GamProtect
Created by GamProtect
Correspondence for the purpose of GamProtect
Any personal data provided by a player in correspondence
Participating Operators will process customer's personal data for the primary purpose of identifying customers with health-related issues with problem gambling that are common to any other Participating Operator and attempting to protect extremely vulnerable people from gambling related harm across those common Operators. This involves:
The legal basis for the purpose we have described is the Participating Operator's legitimate interests in protecting customers from harm. Specifically, these interests are:
Special category personal data is personal data that can reveal health data and other sensitive information about a person. As the scheme is designed to detect and prevent health-related problem gambling the Single Customer View trial data is considered to be special category personal data. Where the processing of customer data involves special category data the legal basis for the Participating Operator's processing this data is substantial public interests. The substantial public interests are outlined in the UK Data Protection Act 2018 as: safeguarding of children and of individuals at risk.
Recipients of the data
Customer data will be shared with the GamProtect system which is owned and provided by Tutelar limited. ("TUTELAR") and its subcontractors. The Data Shed limited andAmazon Web Services. We can be compelled to share information within GamProtect with regulators and law enforcement agencies at their request. Participating Operators will also share the flag indicating a health-related problem gambling issue associated with a customer with other Participating Operators. If a Participating Operator ceases to exist, they will share the specific reasons why a customer's data has been shared to GamProtect with another Participating Operator.
We will transfer your personal data to GamProtect who will then confirm matches with the other Participating Operators. We have implemented Standard Contractual Clauses with appropriate addendums to protect the personal data during the transfer.
Categories of Personal Data Purpose of Processing Initial Exclusion Retention Period Residual Exclusion Retention Period Archive Period Total Combined Retention Period
Date of Birth
Unique customer ID set by Participating Operators
Unique customer ID set by GamProtect
the time and date at which the request was received
the date at which the people in the UK from "marker" was set by the Closing Operator (this is enforced by the API definition)
the "brand" responsible for setting each "marker" as provided by the Closing Operator (this is enforced by the API definition)
the details of which Closing Operator added the Closed Customer (including system authentication details used and the originating IP address.)
To improve intervention for people who may have health related issues with problem gambling.
To share the identification of players who may have health-related issues with problem gambling
To provide greater insight into the effective ways of reducing people in the UK from suffering with health-related issues with problem gambling
A proportionate approach to the identification of people in the UK who may have health-related issues with problem gambling and protect Customers without unduly infringing their rights and freedoms.
5 years 35 years 7 Years 47 years GamProtect Response As above Tutelar will hold a record of responses provided in internal logs, retained for 12 months and archived for a further period 5 years, subject to review. GamProtect Response is the response Tutelar provides a Receiving Operator in respect of an individual Customer. Operators will retain the GamProtect Response in line with their own internal log retention policies. GamProtect correspondence and related information. As above Tutelar and the Operators will hold any correspondence fromCustomer's containing personal data until the endof the relevant Archive Period.
If you believe you have been added to GamProtect incorrectly, please contact the Participating Operator that is preventing you from accessing online gambling services using the contact details below. The Participating Operator will then take you through these steps -
If the company which added your details is no longer participating in GamProtect, you can instead follow the redress process with the Participating Operator whose gambling services you wish to access.
In addition to the redress process, following the end of the active period, you can ask to be removed from GamProtect at any time by contacting the Participating Operator that has prevented you from accessing gambling services using the contact details below.
You have the following rights in respect of your personal data processed for the purposes of GamProtect -
You should be aware that these rights are not absolute and do not apply in every situation. You can find out more information about these rights on the website of the Information Commissioner's Office here.
If you would like to exercise any of these rights, please contact the Participating Operator that has prevented you from accessing gambling services using the contact details below.
If you would like to make a complaint, you can send a letter or email to the relevant address above or contact the Information Commissioner's Office.
GamProtect does not involve processing of solely automated decisions that produce legal or similarly significant affects.
Operator Brands Data Controller Data Protection Officer Contact
William Hill Ltd
William Hill Group (International) LTD
Gala Bingo, Gala Casino Gala Spins
LC International limited
For Privacy Notice please click on Brand
Flutter PaddyPower Power Leisure Bookmakers Limited
Betfair Power leisure Bookmakers limited
bet365 bet365 HIiiside (UKSpores) ENC
This notice only applies to the use of personal data for GamProtect. For further information about how Participating Operators use personal data more generally, please seethe privacy policies in the 'contact' section above.
Changes to this policy
We may need to update this notice from time to time, including as we develop GamProtect with the other Participating Operators. Where this notice changes, we will take appropriate steps to bringthe change to your attention. You can also see the date of the notice along with thedate of its latest update below.